INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We understand that choosing products online can be daunting, especially when you can't physically examine them. At affordablelite.com, we prioritize transparency and customer satisfaction.

Clear and Reassuring Statements:

  • Product Accuracy: We strive to provide accurate and detailed product images to give you a clear idea of what to expect.
  • Product Descriptions: Our product descriptions are carefully crafted to complement the images, ensuring you have a comprehensive understanding.
  • Quality Assurance: We maintain strict quality control standards to guarantee that the product you receive matches the product pictured.
  • Image Representation: While we make every effort to accurately represent products, slight variations in color or texture may occur due to factors like lighting and monitor settings.
  • Customer Reviews: Read genuine customer reviews and photos to get a real-life perspective on the product.
Where can I view my sales receipt?

If you paid through a payment app like PayPal or Payoneer, you might find the receipt there. Check your email for a confirmation email with a receipt attached.

Retailer's Website:

Digital copy of your receipt in your account. Look for an "Order History," "Purchase History," or similar section.
How can I return an item?

Our Return Policy:

If you are not satisfied with a product, you may return it. Please follow these steps:

  1. Contact Us: First, inform us via WhatsApp or email that you wish to return the product.
  2. Return Address: We will provide you with a return address. Please ship the product to this address.
  3. Return Timeframe: The product must be returned within 24 hours of receipt.
  4. Return Reason: Please specify the reason for the return to help us improve our services.
  5. Return Charges: Please note that you are responsible for return shipping costs.

Important Notes:

  • The product must be in its original condition and packaging.
  • Returns will not be accepted if the product is damaged or used.
  • A refund or exchange may be offered for the returned item.
Will you restock items indicated as “out of stock?"

It depends on the specific product and retailer.

While many retailers do restock popular items, it's not guaranteed for all products. Factors that influence restocking decisions include:

  • Product demand: High-demand items are more likely to be restocked.
  • Supplier availability: If the supplier can't provide the product, it might not be restocked.
  • Product lifecycle: Some products may be discontinued.

To find out about a specific item:

  • Check the product page: Some retailers provide information about restocking on the product page itself.
  • Contact customer service: They can usually provide the most accurate information about the item's availability.
  • Sign up for notifications: Many retailers offer email or SMS notifications when an item is back in stock.
Where can I ship my order?
  • Restricted or prohibited items: Some products cannot be shipped to certain countries due to customs regulations or other restrictions.  
     
  • Shipping carriers: Not all shipping carriers deliver to every country. The retailer might have limitations based on the shipping carriers they use.

To confirm the specific countries you can ship to:

  1. Check the retailer's shipping policy: This information is usually found in the footer or a dedicated shipping policy page.  
     
  2. Look for a shipping address input field: When you're checking out, you'll typically be able to enter any address. If the system allows you to proceed, it's likely shippable.
  3. Contact customer support: If you're unsure, the retailer's customer support can provide definitive information.
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